Contact Us
Last updated: August 8, 2026
Customer care for Lava Lamp is available for shopping questions and post-purchase service.
Customer Service
Hours: Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT)
Email: Support@Lavalepp.shop
Phone: (771) 804-4103
Email is recommended for an order-specific request so you can provide the order number and relevant details. Do not send complete card numbers, account passwords, or unnecessary sensitive information.
Helpful Details
- Order number, when applicable
- Name and email used at checkout
- A concise description of the question or issue
- Photos when useful for damage, defect, a wrong item, or missing parts
Messages are reviewed during listed business hours. Carrier investigations, payment-provider reviews, or return inspections may require additional time.
Returns
Contact us before mailing a return. After authorization, we provide a free prepaid label and routing instructions. The default return address is the merchant address below, although the authorized label may direct a parcel to another valid processing location.
Privacy Requests
For access, correction, deletion, or Do Not Sell or Share requests, email with “Privacy Request” or “Do Not Sell or Share” in the subject line, or use the store’s “Your Privacy Choices” link. Verification may be required.
Merchant Information
Brand: Lava Lamp
Email: Support@Lavalepp.shop
Phone: (771) 804-4103
Address: 339 N Johnson St, Iowa City IA 52245, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT)